Terms & Conditions

PREAMBLE

1 Legal notice

The website (https://www.skinofficeparis.com/) (hereinafter the "Site") is published by SKIN OFFICE PARIS, a société par actions simplifiée (simplified joint stock company) registered in the Paris Trade and Companies Register under no. 911 056 174, having its registered office at 39 rue Sainte Croix de la Bretonnerie, 75004 Paris, France (hereinafter the "Company"). 

Publisher: Skin Office Paris SAS
Contact email: [email protected]
Contact telephone number: +33757139871
The Site is hosted by Digitalocean LLC, located at: 101 Avenue of the Americas 10th Floor
New York, New York, 10013, United States

The E-Commerce platform for product sales is hosted by Shopify Inc, located at:
Suite 200, 126 York Street, Ottawa, Ontario, K1N5T5
Canada

Photographs - ©Vincent Junier, ©ODugornay/Ifremer, ©Aurore Klein

2 Customer service

Our customer service is available Monday to Friday, 10am to 5pm.
You can contact our customer service
- by email: [email protected]

ARTICLE 1 - SCOPE OF APPLICATION

These general terms and conditions of sale and use (hereinafter the "GTCU") govern all sales concluded with our Company through the Site and define the terms and conditions of use of the Site.
The purchase of Products on the Site is accessible to natural persons of legal age who have the legal capacity to contract, as well as to professionals.
The CGVU are brought to your attention prior to the conclusion of any sale. You declare that you have the legal capacity to contract and acknowledge that you have read, understood and accepted without reservation the entirety of these GCSU.
We reserve the right to modify the GTCU at any time. The new general terms and conditions of use and sale will, where applicable, be brought to your attention by online modification and will only apply to sales made after the modification. The current CGVU are accessible at all times on the Site in French.

ARTICLE 2 - PRODUCTS

The products offered for sale are those shown on the Site on the day you place your order on the Site, subject to availability (hereinafter referred to as the "Products").

ARTICLE 3 - DELIVERY

3.1 Terms of delivery

Products ordered are delivered in France (including Corsica).
Your Products are delivered by Colissimo. When you place your order, you are asked to give your telephone number so that the carrier can, if necessary, inform you of the planned delivery date and invite you to confirm it.

3.2. Delivery times

Products are delivered within a maximum of :
- 48 - 72 h for deliveries in mainland France
- 72 - 96 h for deliveries to Corsica.
For any Product not in stock on the day the order is placed, the delivery time may be extended, as indicated in the order confirmation email.
These average delivery times run from the time we validate your order and receive your payment.
In the event of a delay in delivery of more than seven (7) days, the individual customer may cancel the order, by registered letter with acknowledgement of receipt or by written notice on another durable medium, if, after having requested us, by the same means, to make delivery within a reasonable additional period (and at least ten (10) days from receipt of the said letter or written notice), we have not complied within this period.
The order is considered cancelled on receipt of the letter or written notice informing us of this cancellation, unless we have performed in the meantime. Reimbursement will then be made at the latest within fourteen (14) days of the date on which the order was cancelled.

3.3. Delivery charges

Free of charge in Metropolitan France and Corsica.

3.4. Normal checks on delivery

You must carefully check on delivery that the packaging of the Products delivered is in good condition and that the Products delivered are intact, complete and in conformity with your order. If you notice any damage or non-conformity upon delivery, it is your responsibility to notify us within seven (7) days of delivery.

3.5. Product availability

We do our utmost to inform you of the availability of Products for sale on the Site. However, if a Product appears to be out of stock after you have placed your order, we will inform you as soon as possible and you will then have the option of cancelling your order.

ARTICLE 4 - CONCLUSION OF SALES

4.1. The Products presented on the Site are valid as long as they are electronically accessible on the Site and within the limits of available stocks. The catalog of Products offered on the Site is subject to change and we reserve the right to modify it at any time.
4.2. The language used for the conclusion of orders is French.
4.3. Any order implies your unreserved acceptance of the present GCSU, the enforceability of which you acknowledge.
4.4. Once you have selected one or more Products in your basket, you can click on "The Floating Basket Button" to display the contents of your basket.
Once you have viewed the contents of your basket, you are invited to click on the "Checkout" link to place your order; the process of completing an order on the Site then proceeds as follows:

  • Step 1: Your e-mail address and optional account creation.
    You are invited to provide your e-mail address in order to identify yourself, or to create an account by filling in the mandatory fields and choosing a password that you must keep secret at all times. This password should be as complex as possible, ideally containing letters, numbers and special characters. We also recommend that you change your password regularly to prevent your account from being stolen.
    You are solely responsible for the truthfulness and accuracy of the information provided when creating your account and during the ordering process.
    You must then confirm your billing and delivery addresses.
    You can subscribe to our newsletter to stay informed of our offers and news.
  • Step 2: Choose payment and delivery method
    You are invited to choose a payment method and a delivery method from among those proposed.
  • Third step: order validation
    At this stage, you will be shown a summary of your order, including the chosen method of payment and the total amount of your order (including delivery costs) minus any discounts. You will also be reminded of the conditions for exercising the right of withdrawal available to private customers, and invited to check these details, allowing you to correct them if necessary.
    You are then invited to click on a link entitled "Pay your order". You will then be asked to tick the box indicating your acceptance of these terms and conditions.
    You will then be redirected to the secure page of our payment service provider, where you will be asked to provide the data required to fulfill your payment obligation and to click on the "Confirm payment" link.
  • Fourth step: Order confirmation
    Subject to the successful completion of all the preceding stages, we will send you an order confirmation e-mail containing the information indicated in the order summary. This confirmation e-mail will also contain a printable version of these GTCU, as well as the standard withdrawal form for private customers.

ARTICLE 5 - RETENTION OF TITLE

Our Company retains ownership of the Product(s) ordered until full payment has been received, including delivery charges. In the event of a payment incident, the customer undertakes to return to the Company any Product(s) received without delay and on first request.

ARTICLE 6 - PRICES

6.1. The prices of our Products displayed on the Site are shown in euros, inclusive of all taxes (including value-added tax at the current rate), and exclusive of delivery charges (see article 3 of the GCSU).
6.2. We may modify the prices of the Products we offer on the Site at any time.
However, Products are always invoiced on the basis of the price displayed on the Site at the time of the order, as stated in the order summary and in the order confirmation e-mail.
6.3. If one or more taxes or contributions, e.g. environmental, are created or modified, either upwards or downwards, this change will be reflected in the selling price of our Products shown in our catalogs and sales documents.

ARTICLE 7 - PAYMENT

Payment for your purchases on the Site (see article 4.3. of these GCSU and the second stage of the contractual process set out in article 4.4. of the GCSU) must be made by credit card. We accept the following cards:

  • Visa,
  • Mastercard,
  • American Express.

You will be asked to specify the type of credit card you use and enter all the details (card number, expiry date, visual cryptogram), then click on the "Confirm payment" link.
Your credit card account will then be debited with the total amount of your order (including delivery charges), minus any discounts. Your order will be dispatched upon receipt of your payment. We would also like to inform you that, for security reasons, your bank details are transmitted exclusively and directly (we do not receive any communication from them) to our certified service provider specializing in the management of secure online payments in encrypted form via a secure connection, and that they are not kept by them beyond the time required to complete the transaction.

ARTICLE 7 - RIGHT OF WITHDRAWAL

7.1. Our non-professional customers established in the European Union, to the exclusion of professional customers, have a period of fourteen (14) days in which to exercise their right of withdrawal, without having to give any reason whatsoever.
7.2. In cases where you have a right of withdrawal, the fourteen (14) day withdrawal period runs :

  • from the day on which you, or a third party other than the carrier and designated by you, receive the order concerned,
  • or, in the case of an order for several Products delivered separately, from the day on which you, or a third party other than the carrier and designated by you, received the last Product.

7.4. To exercise your right of withdrawal, you must inform us of your decision to withdraw by sending us, by post to Skin Office Paris 39 rue Sainte Croix de la Bretonnerie, 75004 Paris, or by email to [email protected] before the expiry of the fourteen (14) day withdrawal period, the withdrawal form available at the end of this document, or, at your option, any other unambiguous statement expressing your wish to withdraw.
The withdrawal form is also available at this address: (URL to be specified)
7.5. In the event that you have exercised your right of withdrawal, you must return the new Product(s), in perfect condition, sealed in their original packaging and accompanied by a copy of their invoice, for which you have exercised your right of withdrawal, to the address indicated on the form attached to these GCSU, without undue delay and no later than fourteen (14) days following the date on which you informed us of your decision to withdraw. Any damage suffered by the Product(s) on this occasion may be such as to defeat the right of withdrawal.
The cost of returning the Product(s) for which you have exercised your right of withdrawal shall be borne by you. Delivered Products may only be returned by post or by dropping them off at a collection point.
If you exercise your right of withdrawal, we will reimburse the sums paid, including the price and delivery charges, within fourteen (14) days of receipt of your return.
Reimbursement will be made by the same means of payment used to place the order.

ARTICLE 8- GUARANTEES

8.1. Conformity
In accordance with the legal provisions in force, we inform you that you benefit from a legal guarantee of conformity under the conditions set out in articles L. 217-1 et seq. of the French Consumer Code.
In the event of a lack of conformity, the Product(s) concerned must be returned in the condition in which you received them. Returns must be made by post or by drop-off at a relay point.
Upon receipt of your order, it is your responsibility to store our Products in accordance with the instructions on the packaging. We cannot be held responsible for any defects that may have arisen as a result of improper storage of the Products by you after delivery.
You have two (2) years from delivery to take action.

The consumer has a period of two years from delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of the appearance of a defect of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity, and not the date of its appearance.
The legal guarantee of conformity entitles the consumer to repair or replacement of the good within thirty days of his request, free of charge and without any major inconvenience to him.
If the good is repaired under the legal warranty of conformity, the consumer benefits from a six-month extension of the initial warranty. If the consumer asks for the good to be repaired, but the seller requires it to be replaced, the legal warranty of conformity is renewed for a period of two years from the date of replacement of the good.
The consumer may obtain a reduction in the purchase price by keeping the good, or terminate the contract by obtaining a full refund against return of the good, if :
1° The professional refuses to repair or replace the good;
2° The goods are repaired or replaced after a period of thirty days;
3° The repair or replacement of the good causes a major inconvenience for the consumer, in particular where the consumer definitively bears the cost of taking back or removing the non-conforming good, or if he bears the cost of installing the repaired or replacement good;
4° The non-conformity of the good persists despite the seller's unsuccessful attempt to bring it into conformity.
The consumer is also entitled to a reduction in the price of the goods or to rescission of the contract if the lack of conformity is so serious as to justify immediate reduction in the price or rescission of the contract. In such cases, the consumer is not obliged to request repair or replacement of the goods beforehand.
The consumer is not entitled to have the sale rescinded if the lack of conformity is minor.
Any period of immobilization of the good with a view to its repair or replacement suspends the warranty which remained in force until the delivery of the reconditioned good.
The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the French Consumer Code.
Any seller who obstructs the implementation of the legal guarantee of conformity in bad faith is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual sales (article L. 241-5 of the French Consumer Code).
Consumers are also covered by the legal warranty for hidden defects under articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This warranty entitles the consumer to a price reduction if the good is kept, or to a full refund in exchange for the return of the good.

8.2. Hidden defects
We guarantee that the Products ordered on our Site are free from hidden defects. You may decide to invoke the warranty for hidden defects under the conditions defined below:

The consumer benefits from the legal warranty for hidden defects in application of articles 1641 to 1649 of the French Civil Code, for a period of two (2) years from the discovery of the defect. This warranty entitles the consumer to a price reduction if the good is kept, or to a full refund in exchange for the return of the good. 

8.3. In any case, any warranty is excluded in the event of normal wear and tear of your Product or poor maintenance, poor conservation or misuse.

When the product presents either a defect of conformity or a hidden defect, you have the choice between the legal guarantee of conformity, provided for in article L211-4 of the French Consumer Code, and the guarantee against hidden defects of the thing sold, provided for in article 1641 of the French Civil Code.

ARTICLE 9 - LIABILITY

The Products offered comply with current French legislation. Our Company cannot be held liable for the non-conformity of a Product with the legislation of another country; it is your responsibility to check that the Product is not prohibited for sale in your country.

We invite you to consult the description of each Product to find out its characteristics and composition; in case of doubt or if you require further information, you can contact our customer service department by telephone, whose contact details are given at the top of this document.

While every care is taken to ensure the accuracy, completeness and timeliness of the information posted online, as well as the descriptions of the Products and the data available on the Site, our Company cannot be held responsible for any non-substantial errors that may occur. Similarly, although the photographs and other reproductions of the Products on the Site faithfully represent them - and this, within the limits of technology and in compliance with the best market standards - they may nevertheless contain non-substantial errors, which you acknowledge and accept.
You also acknowledge that you are fully aware that the photographs and texts illustrating the Products are subject to change without our Company being held liable for any such change.
You are hereby informed that our Company cannot be held liable in the event that you consider the performance of our Products (e.g. anti-wrinkle properties) to be below your expectations.

The User is invited to check all information published on the Site and to notify our Company of any errors, omissions or inaccuracies by e-mail to [email protected]

You remain the sole judge of the appropriateness and suitability for your needs and consumption of the Products you order.

Our Company shall not be held liable for any use of the Products that does not comply with their intended purpose.

ARTICLE 10 - ACCESS TO THE SITE

Subject to the provisions of the present article, the Site is accessible 24 hours a day, 7 days a week, all year round.
Access to the Site requires a broadband Internet connection.
We cannot guarantee that access to the Site will be uninterrupted, given the technical difficulties inherent in the Internet network. As a result, we cannot be held liable, in particular, for malfunctions in access to the Site or for temporary slowdowns in the speed at which Site pages open.
Similarly, we may be required to carry out maintenance operations on the Site. It is understood that we cannot be held liable in the event of temporary suspension of access to the Site for maintenance purposes.
Furthermore, we cannot be held responsible for any malfunction or deterioration of computer equipment due to contamination by a virus.

ARTICLE 11 - INTELLECTUAL PROPERTY

All elements of the Site (texts, photographs, comments, trademarks, trade names, domain names, drawings, images, graphic guidelines, logos, databases, etc.) are strictly protected by intellectual property law and are the exclusive property of us and/or our commercial partners. Any total or partial reproduction or representation of the Site and/or of one or more of its elements is strictly forbidden, except with our prior written authorization.

ARTICLE 12- FINAL PROVISIONS

12.1. We reserve the right, in order to facilitate browsing on the Site, to place cookies or similar files on our connection terminals. 
The purpose of cookies is to identify you more quickly when you connect and to facilitate electronic communication. Cookies may also be used for statistical purposes.
You can refuse to receive cookies by configuring your Internet browser. However, we cannot guarantee that the Site will function optimally if you refuse to receive cookies.
12.2. The Site may provide hypertext links to websites published and/or managed by third parties.
Their presence does not imply that they are recommended or approved by our Company.
Insofar as no control is exercised over these external resources, you acknowledge that our Company assumes no responsibility for the availability of these resources, and cannot be held liable for their content.
12.3. If any provision of these GTCU should be wholly or partially invalid or unenforceable, or should subsequently become invalid or unenforceable, the validity of the remaining provisions shall not be affected thereby.
12.4. Our failure to exercise any of our rights under these GCU shall not be construed as a waiver of any of our rights under these GCU.
12.5. We will archive orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with legal and regulatory provisions.

ARTICLE 13 - PRE-CONTRACTUAL INFORMATION AND BUYER'S ACCEPTANCE

By accepting the present General Terms and Conditions of Sale, you acknowledge that, prior to placing your order, you have been informed, in a clear and comprehensible manner, of the present General Terms and Conditions of Sale and of all the information listed in the French Consumer Code.
You acknowledge that by placing an order for one or more of the Products offered on the Site, you accept, without restriction or reservation, these GCUA. You therefore waive the right to invoke any contradictory document that may be unenforceable against our company.

ARTICLE 14 - SETTLEMENT OF DISPUTES

These GCSU are governed by French law.
Any dispute arising from the formation, interpretation or performance of these GCSU shall be subject to the exclusive jurisdiction of the ordinary courts of law in the case of our non-professional customers, and of the courts of the jurisdiction of Paris[cf1] , notwithstanding multiple defendants or third-party claims, in the case of our professional customers.

Our non-professional customers are informed that, in accordance with the provisions of the French Consumer Code concerning the amicable settlement of disputes, we adhere to the Service du Médiateur du e-commerce La CNPM-MÉDIATION-CONSOMMATION whose contact details are as follows: 27, Avenue de la Libération - 42400 SAINT CHAMOND,
https://www.cnpm-mediation-consommation.eu
If your prior written complaint to our company has been unsuccessful, you may refer any consumer dispute to the Mediation Department. Details of how to contact the Mediation officer are available at the following address: https://www.cnpm-mediation-consommation.eu/mediation-consommation-demande.php

You can also access the European platform for online dispute resolution via this link: https://ec.europa.eu/consumers/odr

Last update: JUNE 2023

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WITHDRAWAL FORM

You can use the following withdrawal form if you wish to exercise your right of withdrawal under the French Consumer Code.

[Please cut out, complete and return the form below only if you wish to withdraw from the sale].

SKIN OFFICE PARIS
39 rue Sainte Croix de la Bretonnerie
74004 Paris

Email: [email protected]

I/We (*) hereby notify you () of* my/our (*) withdrawal from the sale of the Product referenced below:

Product identification:

Order number:

Ordered on:

Received on:

Name of ()* Buyer/Purchasers (*):

Address of ()* Buyer/Purchasers (*):

Date:

Signature of ()* Buyer/Purchasers (*):

(*) Delete as appropriate.