Frequently Asked Questions

An SMS or email notification with your tracking link will be sent to you within 24 to 48 working hours (excluding weekends and public holidays) after you have placed your order. After this time, if you have not received anything, please write to us at [email protected], indicating "Delivery" in the subject line.

Your orders are forwarded directly to our logistician so that they can be processed as quickly as possible. Cancellation depends on the status of your order. If your order has already been processed by our team, it is unfortunately no longer possible to cancel it. However, you will be able to return it. On the other hand, if your order has not yet been sent to production, we can cancel it on request. To do so, please contact [[email protected]]() as soon as possible, indicating "Order cancellation" in the subject line. Returns are possible within 14 days of the date on which you informed us of your decision to cancel. To exercise your right of withdrawal, you must inform us of your decision to withdraw by sending a letter to the address Skin Office Paris 39 rue Sainte Croix de la Bretonnerie, 75004 Paris, or by email to [email protected].

I/We (*) hereby notify you of my/our (*) withdrawal from the sale of the Product referenced below:

Product identification:

Order number:

Ordered on:

Received on:

Name of (*) Buyer(s)/Purchaser(s) (*):

Address of (*) Buyer/Purchasers (*):

Date:

Signature of (*) Buyer/Purchasers (*):

(*) Delete as appropriate.

A returned product will only be accepted if it has been purchased on our site and is in perfect condition in its original packaging accompanied by its invoice. You are responsible for the cost of returning the Product(s) for which you have exercised your right of withdrawal. Delivered Products may only be returned by post or by dropping them off at a collection point. If you exercise your right of withdrawal, we will reimburse the sums paid, including the price and delivery charges, within fourteen (14) days of receipt of your return. Refunds will be made by the same means of payment used to place the order.

Your orders are immediately forwarded to our logistics department for preparation as quickly as possible. Unfortunately, it is not possible to modify the content of your order. However, you will be able to make a return. Returns are possible within 14 days of the date on which you informed us of your decision to cancel. To exercise your right of withdrawal, you must inform us of your decision to withdraw by sending a letter to Skin Office Paris 39 rue Sainte Croix de la Bretonnerie, 75004 Paris, or an e-mail to [email protected].

I/We (*) hereby notify you of my/our (*) withdrawal from the sale of the Product referenced below:

Product identification:

Order number:

Ordered on:

Received on:

Name of (*) Buyer(s)/Purchaser(s) (*):

Address of (*) Buyer/Purchasers (*):

Date:

Signature of (*) Buyer/Purchasers (*):

(*) Delete as appropriate.

A returned product will only be accepted if it has been purchased on our site and is in perfect condition in its original packaging accompanied by its invoice. You are responsible for the cost of returning the Product(s) for which you have exercised your right of withdrawal. Delivered Products may only be returned by post or by dropping them off at a collection point. If you exercise your right of withdrawal, we will reimburse the sums paid, including the price and delivery charges, within fourteen (14) days of receipt of your return. Refunds will be made by the same means of payment used to place the order.

All our payments are 100% secure.
Credit card: Visa, Mastercard, American Express.
PayPal (payment in 4 installments).

The order is validated once the payment has been accepted by Skin Office Paris. Skin Office Paris undertakes to honour orders received, only within the limits of available stocks. Our delivery times are generally between 4 and 10 working days. However, delivery times are the sole responsibility of the carriers and Skin Office Paris cannot be held responsible for any failure to meet delivery deadlines. For Metropolitan France and Belgium: All orders placed from Monday to Thursday will be shipped the next day. For all orders placed from Friday to Sunday evening or on public holidays, the order will be dispatched the next working day.

Your orders are immediately forwarded to our logistics provider. However, you will be able to modify the delivery information when you receive a dispatch notification from them, usually 24 hours after your order. Keep an eye out for this notification by email or SMS (depending on the contact details you entered at the time of purchase). Once your order is in transit, it will unfortunately no longer be possible to change its destination.

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Switzerland.

If you have purchased your product from a retailer, please contact them to find out about their conditions of exchange and refund. We cannot exchange or return products purchased from one of our retailers. For orders placed on our website, returns are possible within 14 days of the date on which you notified us of your decision to cancel. To exercise your right of withdrawal, you must inform us of your decision to withdraw by sending a letter to the address Skin Office Paris 39 rue Sainte Croix de la Bretonnerie, 75004 Paris, or by email to [email protected]

I/We (*) hereby notify you of my/our (*) withdrawal from the sale of the Product referenced below:

Product identification:

Order number:

Ordered on:

Received on:

Name of (*) Buyer(s)/Purchaser(s) (*):

Address of (*) Buyer/Purchasers (*):

Date:

Signature of (*) Buyer/Purchasers (*):

(*) Delete as appropriate.

A returned product will only be accepted if it has been purchased on our site and is in perfect condition in its original packaging accompanied by its invoice. You are responsible for the cost of returning the Product(s) for which you have exercised your right of withdrawal. Delivered products may only be returned by post or by dropping them off at a relay point. If you exercise your right to cancel, we will reimburse the sums paid within fourteen (14) days of receipt of your return. Refunds will be made by the same means of payment used to place the order.

Once your parcel has been returned, it takes 2 to 3 weeks for it to be processed. After verification, you will receive an email notification once it has been validated. Refund times vary from bank to bank. Refunds will be made using the same payment method as the one used to place the order.
If this is not the case, please contact us by email at [email protected], indicating "return and refund" in the subject line.

Despite rigorous quality control, it may happen that a defective product goes unnoticed. If you notice any damage or non-conformity upon delivery, it is your responsibility to notify us within seven (7) days of delivery. Please contact us by e-mail at [email protected]. Indicate "My product is damaged" in the header. Don't forget to add a photo of the product concerned to speed up the processing of your request.

STEP 1: PREPARATION
Before applying Eye Recipe eye contour care, it is imperative to start with a clean face. Gentle make-up removal is recommended to eliminate any residual make-up, oils or impurities.

STEP 2: HOW MUCH TO USE
It's crucial to note that Eye Recipe is highly concentrated, which means you only need a small amount to achieve the desired results. A single grain of rice is the ideal amount. One full pump dispenses the right amount for both eyes.

STEP 3: GENTLE APPLICATION
The application of our eye contour care should be very gentle. Use your ring finger (the weakest finger and therefore the one that will naturally apply less pressure) rather than your index finger, to avoid exerting excessive pressure on sensitive skin.

STEP 4: DIRECTION OF APPLICATION
Apply skincare by gently tapping from the inner corner of the eye outwards. This ensures even coverage of the under-eye area, including the outer corners where fine lines and wrinkles tend to be more pronounced.

STEP 5: AVOID RUBBING
It's imperative not to rub or pull the skin around the eyes. This action could not only cause irritation, but also contribute to premature aging of the skin.

STEP 6: WAIT FOR ABSORPTION
Allow the eye care product to penetrate the skin by letting it sit for a few minutes before applying other cosmetics or make-up.

STEP 7: MOISTURIZE
Complete your routine by applying an appropriate moisturizer or sunscreen, if necessary.

Eye Recipe eye contour care is 98.98% natural ingredients:

• Brown Algae Complex: helps fight the signs of skin aging.
• Active Peptide Complex: stimulates collagen production for smoother, firmer skin, reducing the depth and width of wrinkles. - NOA System® technology to boost efficacy

This product contains no ingredients not recommended for use by pregnant women.

Eye Recipe eye contour care fights wrinkles, dark circles and puffiness while enhancing the upper eyelid.
But what better way to answer your question than with our customers' opinion:

"The part that works well is the product's tightening and smoothing effect. After 3 days, I didn't even notice it, it falls off less, it's firmer, it's lifting".
- Amandine 38 years old

A quality eye contour treatment like Eye Recipe offers a multitude of benefits for the health of your skin and the appearance of your eyes. It provides intense hydration to this sensitive area, visibly smoothing fine lines and wrinkles. Its advanced formula helps reduce dark circles and puffiness, offering a more rested, radiant look. By improving skin firmness and elasticity, it helps combat the signs of premature aging. Finally, it creates a protective barrier against daily external aggressions, preserving your skin's long-term health.

Absolutely, our eye contour care is specially formulated to meet the specific needs of sensitive skin and developed with particular attention to the delicate eye area. To ensure compatibility with even the most reactive skin, our care is fragrance-free. Its active ingredients of natural origin offer a gentle, effective alternative to more aggressive formulas.

https://www.skinofficeparis.com/en/blog/Roll-On-instructions-for-use

Specially designed in zamak, known as a cold conductor (a dense, heavy alloy of zinc, aluminum, magnesium and copper), the tool provides a cooling effect.
Massaging with the roll-up tip will help stimulate microcirculation, promote drainage, diminish signs of fatigue and reduce pigmentation that darkens the eye area.
After applying and absorbing Eye Recipe, gently massage the rotating part of the tool from the inside to the top of the cheekbone, about ten times around each eye. Then follow the same procedure from the inside outwards on the upper eyelids, before gently massaging in crow's feet and frown lines.

The cold, rotating effect, inspired by cryotherapy, enhances the effectiveness of the massage in its draining, de-fatigizing and decongesting action. We recommend that you devote some time to this massage to perfect penetration, multiply the effectiveness of the treatment and help smooth and relax the eye contour area.

A BIG PLUS: PRESSURE POINTS This is a special feature of our massage tool. Located at the tip of the tool, the rotating ball is designed to stimulate acupressure energy points (shiatsu massage) and circulate nutrients essential for elastic skin, relieving tension and relaxing the eye contour area.
Using the rotating ball, and following the diagram above, apply light acupressure for 3 seconds on points along the meridian path near the eyes.

1. The first acupressure point to be stimulated is the one below the eyes, at the inner corner of the eye, near the base of the nose.
   Position the ball of the tool below the lacrimal gland. Apply very light pressure to the edge of the eye socket, making small circles.
2. Move to the base of the eyebrows, on the inner side of the eyes. Apply precise, light pressure (you should feel a small hole or crack).
3. Next, place the tool on the third point: on the upper edge of the eye socket at the start of the arch of your eyebrows. This extra-meridian point is called Yu Yao. Apply pressure to this point for 10 seconds.
4. Finally, massage the last point located at the tail of the eyebrow on the outer side of the eyes.
5. Next, go to the middle of the rim of the lower eye socket and gently massage this point, which is located in line with the pupil when looking straight on, just above the cheekbones, moving back and forth very lightly and horizontally.
6. Finally, massage the point at the outer corner of the eye, starting from the orbicular bone. It's a flat hollow, so apply stronger acupressure for 10 seconds.
7. Carried out in conjunction with Eye Recipe eye contour care, these massages and acupressure help ensure the correct application of the treatment. In this way, they optimize its effectiveness, providing a freshness boost and diminishing the signs of time, stress and fatigue on your face.

Applying our Eye Recipe eye contour treatment before your make-up is not only possible, but highly recommended to optimize make-up wear. This beauty gesture provides a smooth, moisturized base, ideal for the subsequent application of foundation and concealer. By preparing the skin in this way, you facilitate the application of your make-up products. What's more, this preliminary step helps prevent product build-up in fine lines and wrinkles, thus avoiding the cracked or marked effect that can accentuate the signs of aging. Our Eye Recipe eye contour treatment provides an immediate tightening effect, creating the perfect canvas for your make-up while subtly lifting the eyes. For optimal results, apply our Eye Recipe a few minutes before starting your make-up routine. This short time will allow the product to penetrate the skin, ensuring a quality base perfectly prepared and moisturized for your make-up application.

Yes, Eye Recipe eye contour care is created and made in France!
But also :
Animal cruelty-free,
from clean science,
for clean beauty, with sustainable, 100% biodegradable packaging.

As a preventive measure, we recommend incorporating an eye contour cream from the age of 25. The aim is to maintain skin hydration and elasticity, thus delaying the appearance of the first signs of aging. For those with sensitive skin or particularly prone to dehydration, it may be wise to start even earlier.

Using the right skincare depends more on your skin's specific needs than on your age. As soon as you start to notice signs of fatigue, dehydration or the first fine lines, it's the ideal time to incorporate our Eye Recipe eye contour care into your daily beauty routine.